Responsible Gaming

Gamble for entertainment

Online gambling involves risk. There is no guaranteed outcome, and past results do not predict future results. A win is never assured, regardless of how long you have played, how a game has performed or how confident you feel. You should only gamble with money you can afford to lose after your ordinary living costs and financial commitments have been met.

Before you play, consider what gambling means in your personal budget. Treat any money used for gambling as an entertainment expense rather than an investment. Do not use gambling to pay bills, manage debt, replace income or recover losses from an earlier session. If gambling is affecting your ability to meet everyday expenses, stop playing and seek independent financial or wellbeing support.

Responsible gambling also means making decisions while calm and able to think clearly. Avoid playing when you are upset, tired, under the influence of alcohol or other substances, or trying to distract yourself from personal problems. Take regular breaks, keep your activity private and secure, and avoid making rushed decisions based on excitement, frustration or pressure.

Practical habits for safer play

• Decide how much time and money you are comfortable spending before you begin.
• Keep gambling funds separate from money needed for rent, food, bills, savings or family responsibilities.
• Use a timer or calendar reminder to help you take breaks and finish a session.
• Check your account activity regularly so that deposits, withdrawals and playing time remain familiar to you.
• Never chase losses by increasing stakes or continuing for longer than planned.
• Do not borrow money, sell possessions or use credit to fund gambling.
• Avoid gambling when your judgement may be affected by alcohol, medication or other substances.
• Talk openly with someone you trust if you feel your gambling habits are changing.

A responsible approach is not about winning or losing a particular session. It is about keeping gambling within boundaries that are comfortable, affordable and under your control over time.

Set limits and take control

Planning limits in advance can make it easier to stop when you intend to stop. Depending on the account features available, you may be able to set deposit, loss, spending or session limits, receive activity information, take a break or request a temporary restriction. The available options, setting process and effect of each tool may vary, so review the relevant information before using one.

A limit works best when it is realistic and set before gambling begins. Do not choose a limit simply because it is higher than your usual spending, and do not treat a limit as a target. If you reach a limit, regard that as a clear signal to finish playing. Avoid changing or removing a limit to continue a session, particularly when you are trying to recover losses.

Consider a break or account restriction

If you want time away from gambling, use any break or restriction option available through your account or contact the support team using the channels displayed on the Stelario Casino website. A longer break or account closure may be more appropriate if you are finding it difficult to stay within your limits. Read the applicable terms carefully so you understand when a restriction starts, how long it applies and whether it can be changed.

Self-exclusion is a stronger step for a person who does not want to gamble for a defined period or who believes they should stop gambling altogether. If you request self-exclusion or account closure, do not open another account or use another person’s account to continue playing. You can also look for an appropriate Australian self-exclusion or gambling support service that operates in your state or territory.

Protect your account

• Keep your login details confidential and do not allow other people to use your account.
• Use a strong, unique password and update it if you think it may have been exposed.
• Secure the email address and device connected with your account.
• Review account notifications and transaction records for activity you do not recognise.
• Contact Stelario Casino through the website support channels if you believe your account has been accessed by someone else.
• Do not create or use an account on behalf of another person.

Account restrictions are personal safety measures, not obstacles to work around. If you have asked for a break, restriction or self-exclusion, respect the decision and use the time to consider what support may help you.

Recognise signs of gambling harm

Problem gambling can develop gradually. A person may not notice the change at first, or may believe that the situation is temporary. Concern can arise from the amount of time or money spent, the reasons for gambling, the feelings experienced while playing or the effect gambling has on other areas of life.

Possible warning signs

• Spending more money or time gambling than you planned.
• Trying to win back money after a loss, often called chasing losses.
• Feeling restless, irritable or preoccupied when you are not gambling.
• Increasing the amount you spend to achieve the same excitement.
• Hiding gambling activity, deposits, losses or account statements from family or friends.
• Borrowing money, using credit or selling belongings to continue gambling.
• Missing work, study, appointments or family commitments because of gambling.
• Arguing with people close to you about gambling or withdrawing from them.
• Feeling guilt, anxiety, low mood or stress after playing.
• Gambling to escape loneliness, sadness, anger or other difficult feelings.
• Breaking a promise to yourself or someone else about reducing or stopping.
• Returning to gambling soon after deciding to take a break.

One warning sign does not automatically mean that someone has a gambling disorder, but it is a reason to pause and review what is happening. Several signs, increasing losses or difficulty stopping are strong reasons to stop gambling and seek help. You do not need to wait for a crisis or reach a particular level of debt before speaking with someone.

If you are concerned about someone else

If a friend, family member or colleague may be experiencing gambling harm, approach the subject calmly and choose a private time. Focus on what you have noticed and how it affects you rather than making accusations. Encourage the person to take a break and contact an Australian gambling support, counselling or financial advice service. You cannot control another adult’s choices, so protect your own finances, wellbeing and personal boundaries.

If there is immediate danger, a risk of self-harm, violence or another urgent safety concern, contact the appropriate emergency or crisis service in Australia. Gambling losses can feel overwhelming, but support is available and asking for help is a positive first step.

Getting support in Australia

Professional support can help you understand your gambling, make a plan and deal with related financial or emotional issues. Australian players can seek confidential help from a gambling counsellor, registered health professional, community service, financial counsellor or a recognised gambling support organisation in their state or territory. Many services can also support family members and people affected by someone else’s gambling.

When contacting a support service, you can explain how often you gamble, how much you spend, whether you chase losses and what you would like to change. You do not need to have exact records or use a particular label. A support professional can help you identify practical next steps, such as taking a break, arranging financial safeguards, discussing the issue with someone you trust or accessing ongoing counselling.

Steps you can take today

1. Stop gambling for the rest of the day and move away from the device you use to play.
2. Review your recent gambling activity and identify any spending or time that was outside your plan.
3. Set an appropriate limit, break or account restriction if that option is available to you.
4. Tell a trusted person what is happening and ask them to support your plan.
5. Remove saved payment details or reduce access to funds if this will help you stay within your decision.
6. Contact an Australian gambling support or financial counselling service for confidential guidance.
7. If you have self-excluded or closed an account, do not attempt to bypass the restriction.

Stelario Casino information and account tools are not a substitute for independent counselling, medical care or financial advice. If you contact Stelario Casino about responsible gaming, use the support channels shown on the website and provide only the information needed to identify your account and explain your request. Never share your password or one-time security codes.

This page is general information for Australian players and does not diagnose gambling harm or provide personal financial, legal or medical advice. Gambling rules and support arrangements can differ between Australian states and territories. Check current local guidance and the terms that apply to your account before making a decision. If gambling is no longer enjoyable, affordable or voluntary, taking a complete break and seeking independent support are sensible next steps.