Privacy Policy

About this Privacy Policy

This policy applies to information handled through the Stelario Casino website, account services, games, promotions, customer support channels and related online features. It is intended for players in Australia and should be read together with the website’s other applicable terms and notices. If you use the site, open an account or provide information to us, this policy describes the main ways your data may be processed.

Privacy practices can vary depending on the service you use, the information you provide and the requirements that apply to online gambling businesses. We may update this policy from time to time to reflect changes to our services, technology, security practices or legal obligations. The current version published on the website will apply to information handled after it is made available. You should review this page occasionally so that you understand how your information is treated.

This policy is written in general terms because the exact information collected will depend on your interactions with Stelario Casino. You may not need to provide every type of information described here. However, some details are necessary to open and operate an account, process transactions, confirm identity, protect the platform and meet obligations that apply to gambling services.

Information we may collect and why

We may collect information directly from you, automatically from your device or browser, and from service providers that help operate the website. The categories below describe the types of information an online casino site typically handles. The information collected will depend on your account activity, the features you use and the checks that may be required.

Account and identity details

• Name, date of birth, residential information and other details used to create or maintain an account.
• Login information, account preferences, security settings and records of communications with support.
• Verification documents or information needed to confirm identity, age, eligibility and ownership of an account.
• Information relating to responsible gambling settings, account restrictions or other choices you make on the platform.

Payment and transaction information

• Deposits, withdrawals, wagers, winnings, account balances and other transaction records.
• Payment method details, payment status, transaction references and information supplied by payment service providers.
• Information needed to investigate unusual activity, prevent fraud, resolve disputes or meet financial record-keeping requirements.

Technical, device and usage data

• Internet Protocol address, browser type, operating system, device identifiers, language settings and general location information derived from technical data.
• Pages visited, games or features used, dates and times of activity, referral information and interactions with website content.
• Error reports, security events, authentication records and information about how the site performs on your device.

We use this information to create and manage accounts, provide casino services, process transactions, respond to enquiries, verify players, complete anti-fraud and security checks, investigate suspicious or prohibited activity, improve the website and meet applicable legal, regulatory and responsible gambling obligations. Information may also be used to maintain records, enforce our terms, manage disputes and protect players, our business and third parties from harm.

How information may be used and shared

We use personal data for purposes connected with operating Stelario Casino and providing the services you request. This includes communicating with you about your account, confirming changes, sending service messages, assisting with technical or payment issues and administering any preferences or restrictions available through the website. Service communications may be sent even when you have chosen not to receive marketing messages, because they are needed to operate or secure your account.

Information may be reviewed to verify identity and eligibility, identify multiple or unauthorised accounts, detect fraud, prevent money laundering and other financial crime, monitor unusual activity and protect the integrity of games and transactions. These checks may involve comparing information supplied by you with information available from trusted verification, payment, fraud prevention or security providers. We may limit, pause or review activity where information is incomplete, inconsistent or indicates a security, compliance or safety concern.

We may use selected information for service development, website analytics, testing, troubleshooting, security monitoring and internal reporting. Where practical, information used for analysis may be combined, minimised or otherwise handled so it is less directly linked to an individual. We do not use data for purposes that are unrelated to the service without an appropriate basis or notice.

Information may be shared with organisations that help us operate the website and provide services. These may include payment processors, identity and age verification providers, fraud prevention and security providers, technology and hosting suppliers, customer support tools, analytics providers and professional advisers. These parties should receive only information relevant to their role and are expected to handle it securely and in accordance with their obligations.

Information may also be disclosed where necessary to comply with a lawful request, court process or other legal requirement; protect the rights, safety or property of players, the business or another person; investigate suspected fraud or unlawful conduct; enforce applicable terms; or support a business transfer or restructuring. We do not sell personal data as a standalone product. If information is transferred to a service provider or another jurisdiction, appropriate safeguards and contractual or other protections may be used where required.

Cookies, security and data retention

Stelario Casino may use cookies and similar technologies to keep the website working, remember preferences, maintain sessions, support account security, understand website usage and measure the effectiveness of communications or promotions. Some cookies are necessary for core functions, while others help with performance, analytics or personalised settings. The information collected through these technologies may include device, browser, session and usage details.

You can manage or restrict cookies through your browser settings. If you block, delete or limit cookies, some website features may not work correctly, and you may need to enter information again during a session. Browser settings differ between devices and browsers, so you should check the available controls for the browser you use. Where additional consent choices are offered on the website, you can use those controls to express your preferences.

We use reasonable administrative, technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration and disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and staff or supplier procedures. No website, online account or electronic transmission can be guaranteed to be completely secure. You should keep your login details confidential, use a strong password where available and contact support promptly if you believe your account has been accessed without permission.

We keep information only for as long as it is needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, payment, security and communications records must be retained for a period required by law even after an account is closed. The length of retention can depend on the type of record, the reason it was collected, unresolved disputes, security needs and applicable obligations. When information is no longer required, it may be securely deleted, anonymised or disposed of in accordance with our procedures.

Your privacy rights and choices

Depending on your circumstances and the requirements that apply, you may have rights concerning the personal data we hold about you. You can ask for access to your data, request correction of information that is inaccurate or incomplete, ask for deletion of data that is no longer needed, and withdraw consent to marketing communications. You may also be able to ask questions about how your information is used or object to certain processing where an applicable right exists.

How to make a privacy request

To exercise your data rights or ask a privacy question, contact support@stelariocasino.click. Please describe your request clearly and include enough information for us to understand which account or records it concerns. We may need to verify your identity before providing information or changing account data. This protects your information from being disclosed to someone who is not authorised to receive it.

• Access: ask for a copy of personal data we hold about you, subject to applicable exceptions and verification requirements.
• Correction: tell us which information is inaccurate, outdated or incomplete and provide the correct details where appropriate.
• Deletion: ask us to remove your data where it is no longer needed or where another applicable basis for deletion exists.
• Marketing consent: withdraw consent or change your marketing preferences at any time. You can also use an unsubscribe option in a marketing message where one is provided.

A request to delete information or withdraw consent does not necessarily require every record to be removed immediately. Some data must be retained for legal, security, fraud prevention, dispute resolution, accounting or responsible gambling purposes. Withdrawing marketing consent will not affect processing needed to operate your account, complete transactions, protect the website or meet legal obligations. If you close your account, we may still retain certain records for the required period before securely deleting or anonymising them.

We aim to respond to privacy requests within a reasonable period and may explain if a request cannot be completed in full. Where access, correction or deletion is limited, we will provide general reasons where permitted. If you are not satisfied with how a request has been handled, you may contact us again using support@stelariocasino.click so that the matter can be reviewed.